Payment Policy

1. Accepted Payment Methods

We accept a range of secure payment methods to provide customers with convenient checkout options. Depending on availability at checkout, accepted payment methods may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, and Google Pay.

All payments made through hermavio.com are processed in Euro (EUR). If your bank, card issuer, or payment account uses a different currency, the final amount charged may vary due to currency conversion rates, foreign exchange fees, or other charges applied independently by your financial institution or payment provider.

2. Third-Party Payment Processing

Payments are processed through trusted third-party payment service providers, including Stripe and PayPal. These providers securely handle payment authorization and transaction processing on our behalf in accordance with their own security standards, privacy practices, and applicable financial regulations.

HERMAVIO, LLC does not directly process, collect, or store complete customer payment credentials on our own servers. Payment information is transmitted securely to the applicable payment provider during checkout for authorization and processing.

3. Payment Information and Data Security

We take payment security seriously and use appropriate technical safeguards to help protect information transmitted through our website. Our website uses HTTPS connections and SSL/TLS encryption to protect data transmitted between your browser, our website, and authorized third-party payment processors.

Where supported by the applicable payment provider, additional security technologies may include tokenization, encrypted transmission, payment authentication measures, fraud monitoring, and security controls designed to reduce unauthorized access and payment fraud. We do not store customers' full card numbers, CVV security codes, PayPal credentials, Apple Pay payment credentials, Google Pay credentials, or other complete payment information on our servers.

4. Payment Authorization, Failure, and Verification

An order is considered successfully paid only after the selected payment provider confirms authorization of the transaction. A payment may fail, be declined, remain pending, or require additional verification for reasons including insufficient funds, incorrect payment information, card restrictions, bank security controls, payment provider risk checks, expired cards, or technical interruptions.

If a payment is unsuccessful, customers should confirm that their payment details are correct and may try another available payment method. Customers may also contact their bank, card issuer, Stripe, PayPal, or the applicable payment provider for additional information. We reserve the right to delay or cancel an order where payment authorization cannot be confirmed or where a transaction is identified as potentially unauthorized or fraudulent.

5. Payment Disputes and Chargebacks

If you believe that you have been charged incorrectly, charged more than once, or do not recognize a transaction associated with an order from hermavio.com, please contact us at [email protected] before initiating a payment dispute or chargeback so that we have an opportunity to investigate the transaction and assist with resolving the issue.

Payment disputes, reversals, and chargebacks may also be reviewed by the applicable payment provider, card issuer, or financial institution. We may provide relevant order information, payment records, shipping information, delivery confirmation, customer communications, and other transaction records to the payment provider or financial institution where reasonably necessary to respond to a payment dispute.

6. Refunds and Return-Related Payments

Approved refunds will normally be issued to the original payment method used for the purchase. Once a refund has been approved and processed by us, we aim to submit the refund within 7 business days. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, PayPal, Stripe, or other applicable payment provider.

Refund eligibility, return conditions, return procedures, damaged or incorrect items, and other return-related requirements are governed by our Return & Refund Policy. Customers should review that policy before submitting a return or refund request.