Terms of Service

These Terms of Service govern your access to and use of hermavio.com, including browsing the website, creating an account, placing an order, purchasing products, using website features, and communicating with HERMAVIO, LLC. By accessing or using hermavio.com, you agree to be bound by these Terms of Service and by the policies referenced within them.

Please read these Terms carefully before using the website. If you do not agree with these Terms of Service, you should not use hermavio.com or place an order through the website.

1. Website Operator

hermavio.com is operated by HERMAVIO, LLC. The website provides customers with access to kitchenware and related household products available for purchase through our online store.

Our contact information is:

Company: HERMAVIO, LLC
Address: 10011 SE Division St, Ste 101, Portland, OR 97266, US
Phone: +1 (503) 762-2500
Email: [email protected]
Website: hermavio.com

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction. If you are using the website on behalf of another person, business, or organization, you confirm that you are authorized to accept these Terms on their behalf.

You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes, or in any manner that could damage, disable, interfere with, or compromise the operation or security of hermavio.com.

3. Products and Product Information

We make reasonable efforts to present product descriptions, specifications, dimensions, materials, colors, photographs, and other product information accurately. However, minor differences may occur due to manufacturing variations, monitor settings, photography, packaging updates, or other factors.

Product images are provided for general reference. Colors, textures, finishes, sizes, and other visual characteristics may appear slightly different from the physical product. Such minor differences do not necessarily constitute a defect.

4. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, change product specifications, or remove products from sale without prior notice where reasonably necessary.

If an item becomes unavailable after an order has been placed, we may contact you to offer an alternative, delay fulfillment where appropriate, or cancel the unavailable portion of the order and issue an applicable refund.

5. Prices and Currency

Product prices are displayed on hermavio.com and may be updated from time to time. Unless otherwise stated at checkout, transactions are processed in Euro (EUR).

If your card issuer, bank, or payment account uses another currency, the final amount charged may differ because of currency conversion rates or fees imposed by your financial institution or payment provider. Such external charges are outside the control of HERMAVIO, LLC.

6. Orders and Order Acceptance

Submitting an order through hermavio.com constitutes an offer to purchase the selected products. An automated order confirmation does not necessarily mean that the order has been fully accepted or fulfilled.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving product unavailability, pricing errors, suspected fraud, payment authorization failure, duplicate transactions, invalid shipping information, or other operational or security concerns.

7. Payment Terms

We accept the payment methods displayed at checkout. Payments may be processed through trusted third-party payment service providers, including Stripe and PayPal. We do not store customers' complete payment card details, CVV codes, or complete payment account credentials on our own servers.

For detailed information about accepted payment methods, transaction security, failed payments, payment disputes, refunds, and third-party payment processing, please review our Payment Policy.

8. Shipping and Delivery

Orders are shipped in accordance with the shipping options and procedures available through hermavio.com. Delivery times are estimates and may vary depending on the destination, carrier network, customs clearance, weather, public holidays, local delivery conditions, and other circumstances beyond our reasonable control.

Detailed information concerning worldwide standard shipping, shipping charges, estimated delivery periods, expedited shipping requests, tracking, customs duties, damaged packages, and delivery issues is available in our Shipping Policy.

9. Delivery Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order. This includes the recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country or region, and other information required for delivery.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

10. Returns and Refunds

Eligible products may be returned in accordance with the applicable return period, return conditions, product condition requirements, and return authorization procedures. Kitchenware that has been used, contaminated, damaged after delivery, or used in direct contact with food or beverages may be subject to additional return restrictions for hygiene and safety reasons.

For complete information regarding the return period, eligibility requirements, return shipping costs, damaged or incorrect products, missing items, refund processing, and refund timing, please review our Return & Refund Policy.

11. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery. If a package or product arrives damaged, an incorrect product is received, or an item is missing, customers should contact us within the period stated in our Return & Refund Policy and Shipping Policy.

We may request photographs, shipping labels, packaging images, order information, or other reasonable documentation to verify the issue and determine an appropriate resolution.

12. Refund Processing

Where a refund is approved, it will generally be returned to the original payment method used for the purchase. Refund processing is subject to our Return & Refund Policy and Payment Policy.

After we submit an approved refund, additional time may be required by the customer's bank, card issuer, Stripe, PayPal, or other applicable financial institution before the funds appear in the customer's account.

13. Privacy and Personal Information

We process personal information in connection with order fulfillment, payments, shipping, customer service, returns, refunds, fraud prevention, website security, and other legitimate business functions.

This website is a self-hosted store built on WordPress and powered by WooCommerce. For detailed information regarding the information we collect, how we use and protect it, third-party service providers, payment data, cookies, security measures, data retention, GDPR rights, and international transfers, please review our Privacy Policy.

14. Website Security

We use reasonable technical and organizational safeguards designed to protect the website and customer information. These may include HTTPS connections, SSL/TLS encryption, access controls, security monitoring, authentication measures, software updates, security patches, and other appropriate protective measures.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. Customers are responsible for protecting their own account credentials, devices, and access information.

15. Customer Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You should notify us promptly if you believe that your account has been accessed without authorization or that your login information has been compromised.

16. Prohibited Uses

You may not use hermavio.com to engage in unlawful activity, fraud, payment abuse, unauthorized access, malicious software distribution, data scraping that interferes with website operation, impersonation, infringement of intellectual property rights, or conduct that may harm HERMAVIO, LLC, our customers, service providers, or third parties.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated or where access presents a security, legal, or fraud risk.

17. Intellectual Property

Unless otherwise stated, website content including text, graphics, product photographs, logos, layout, design elements, icons, and other materials available through hermavio.com are owned by, licensed to, or lawfully used by HERMAVIO, LLC and are protected by applicable intellectual property laws.

You may not reproduce, distribute, republish, modify, commercially exploit, or create derivative works from protected website content without prior authorization, except where such use is expressly permitted by applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, HERMAVIO, LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website, delayed delivery, third-party service interruptions, carrier actions, payment provider decisions, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law, including any rights that cannot legally be waived or restricted.

19. Disputes and Court Proceedings

If a dispute arises concerning an order, payment, return, refund, delivery, website use, or these Terms of Service, the parties should first make reasonable efforts to resolve the issue through direct communication.

If the dispute cannot be resolved through communication or another mutually accepted resolution process, the dispute shall be submitted to a court of competent jurisdiction. Where court proceedings are required, the matter will be resolved by the applicable court in accordance with the governing law and jurisdiction rules that apply to the transaction and the parties.

Any dispute, claim, or controversy that cannot be resolved informally will ultimately be determined through the competent court process, and the decision or judgment of the competent court will govern the dispute, subject to any applicable rights of appeal.

20. Changes to These Terms and Contact Information

We may update these Terms of Service from time to time to reflect changes to our products, website functions, payment services, shipping arrangements, legal obligations, security practices, or business operations. The current version will be published on hermavio.com.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by applicable law. Changes will not retroactively remove rights that cannot legally be waived.

If you have questions about these Terms of Service, an order, payment, shipment, return, refund, or another matter relating to hermavio.com, please contact us using the information below:

Company: HERMAVIO, LLC
Website: hermavio.com
Address: 10011 SE Division St, Ste 101, Portland, OR 97266, US
Phone: +1 (503) 762-2500
Email: [email protected]