Shipping Policy

This Shipping Policy explains how orders placed through hermavio.com are processed, shipped, tracked, and delivered by HERMAVIO, LLC. We aim to provide customers with clear and transparent shipping information before an order is placed. By completing a purchase through our website, you acknowledge and agree to the shipping terms described below.

1. Worldwide Standard Shipping

HERMAVIO, LLC provides worldwide standard shipping to destinations that are supported by our available shipping carriers. Instead of applying separate shipping rates to different regions, we currently use one standard worldwide shipping method for eligible orders.

The standard shipping charge is €4.99 per eligible order unless a different amount is clearly displayed during checkout. The final shipping option and charge shown on the checkout page will apply to your order.

Shipping availability may depend on the destination address, carrier coverage, local delivery restrictions, customs requirements, and other conditions affecting the destination. Certain remote, rural, island, military, or difficult-to-access locations may have limited delivery availability or may require additional arrangements.

2. Order Processing Time

Orders are normally prepared for shipment within 1–4 business days after successful payment confirmation. Business days are Monday through Friday and exclude weekends and public holidays.

Processing time is separate from transportation time. Orders placed during weekends or public holidays will generally begin processing on the next available business day. Processing may occasionally take longer during periods of unusually high order volume, payment verification, inventory review, severe weather, public holidays, or other circumstances outside our normal operations.

Once an order has been transferred to the shipping carrier, the transportation period begins and the delivery progress will be subject to the carrier's network and the conditions affecting the destination.

3. Standard Delivery Time

Our standard shipping service generally has an estimated delivery period of approximately 30 days after the order has been shipped. This is an estimated transportation period and not a guaranteed delivery deadline.

Actual delivery time may be shorter or longer depending on the customer's delivery address, destination country or region, carrier routing, customs clearance, local postal operations, transportation capacity, weather, public holidays, security inspections, or other circumstances beyond our reasonable control.

Because delivery conditions vary significantly between destinations, customers should use the tracking information provided after shipment for the most current delivery progress. A delivery estimate displayed on our website, checkout page, order confirmation, or tracking page should be treated as an estimate rather than a guaranteed arrival date.

4. Expedited Shipping Requests

Customers who require faster delivery may contact us before placing an order to ask whether expedited shipping is available for their destination. Expedited delivery is not automatically included with our standard worldwide shipping service.

Where an expedited shipping option is available, the shipping cost will be determined separately based on the destination address, package size, package weight, carrier availability, requested delivery speed, and other transportation requirements. For this reason, expedited shipping charges may vary between customers and destinations.

Please contact us at [email protected] before placing an order if expedited delivery is required. We will review the destination and available shipping services and, where possible, provide an appropriate shipping option and applicable charge. Expedited delivery remains subject to carrier availability and does not eliminate possible customs or destination-related delays.

5. Shipping Confirmation and Order Tracking

After an order has been shipped, tracking information will normally be made available to the customer when supported by the applicable carrier. Tracking information may require approximately 24–72 hours after shipment to begin displaying active movement within the carrier's system.

Temporary delays in tracking updates do not necessarily mean that the package has stopped moving. International packages may pass between multiple transportation partners, customs authorities, local postal networks, or last-mile delivery companies before reaching the final destination.

Customers are responsible for monitoring available tracking information and ensuring that someone is available to receive the shipment where necessary. If tracking information appears unchanged for an unusually long period, customers may contact us at [email protected] so that we can review the available shipment information.

6. Delivery Address and Package Receipt

Customers are responsible for providing a complete and accurate delivery address when placing an order. This includes the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country or region, and a valid telephone number where required by the carrier.

Customers should review their shipping information carefully before completing checkout. If an incorrect or incomplete address has been submitted, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has already been transferred to the carrier.

A package will generally be considered delivered when the carrier's tracking information records the shipment as delivered, received, collected, or otherwise successfully completed at the delivery address or an authorized collection location. Depending on the destination and carrier, a signature may be requested or required at delivery.

If the carrier attempts delivery but no one is available to receive the package, the carrier may attempt redelivery, leave the package at a designated location, hold it for collection, or provide additional delivery instructions. Customers are responsible for following the carrier's instructions within the applicable collection or redelivery period.

7. Damaged Packages, Missing Items, and Delivery Problems

Customers should inspect the package and its contents promptly after delivery. If a package arrives visibly damaged, an item has been damaged during transportation, or items are missing from the shipment, please contact us at [email protected] within 48 hours after delivery.

When reporting shipping damage or missing contents, customers should provide the order number, a description of the issue, and clear photographs of the outer packaging, shipping label, inner packaging, affected product, and any visible damage where applicable. Customers should retain the original packaging until the issue has been reviewed, as the carrier or our support team may require it for investigation.

Reports submitted after the 48-hour period may be more difficult to verify with the shipping carrier. We will review valid reports in good faith and may request additional documentation where reasonably necessary to determine an appropriate resolution.

If tracking indicates that an order has been delivered but the customer cannot locate the package, the customer should first check the delivery location, household members, reception areas, mailrooms, neighboring properties where appropriate, and any delivery notice provided by the carrier. Customers may then contact us if further assistance is required.

8. Customs Duties, Import Taxes, and International Charges

Orders delivered within the United States will not be charged import customs duties by us as part of delivery. Customers receiving orders within the United States are therefore not expected to pay an additional import customs duty to HERMAVIO, LLC for domestic delivery.

For destinations outside the United States, international shipments may be subject to customs duties, import taxes, value-added taxes, brokerage charges, clearance charges, handling fees, or other charges imposed by the destination country's government, customs authority, carrier, or other responsible authority.

Unless otherwise expressly stated during checkout, any customs duties, import taxes, brokerage fees, clearance fees, or similar charges imposed outside the United States are the customer's responsibility. These charges are not included in our standard shipping charge and are not controlled or determined by HERMAVIO, LLC.

Customs requirements vary by destination. Customers are responsible for understanding the import requirements that may apply in their country or region before placing an order. Delays caused by customs inspections, requests for additional information, unpaid import charges, or local clearance procedures are outside our reasonable control.

9. Delays, Failed Delivery, Refused Packages, and Returned Shipments

Shipping delays may occur because of severe weather, natural disasters, transportation interruptions, customs inspections, carrier congestion, public holidays, labor disruptions, incorrect addresses, recipient unavailability, security checks, local restrictions, or other circumstances outside our reasonable control.

A shipment delayed beyond its estimated delivery period is not automatically considered lost. Where an order appears significantly delayed, customers may contact [email protected], and we will review the available carrier information and, where appropriate, assist with a shipping inquiry.

If a package is returned to us because the address provided by the customer was incorrect or incomplete, the recipient could not be contacted, delivery was repeatedly unsuccessful, required customs charges were not paid, or the package was refused without prior authorization, additional shipping costs may apply before the order can be sent again.

Where a shipment is officially confirmed as lost by the carrier, we will review the order and available transportation records before determining the appropriate resolution. Any replacement, refund, or other remedy will depend on the circumstances of the shipment and applicable customer rights.

10. Shipping Support and Contact Information

If you have questions about shipping charges, delivery times, expedited shipping, tracking information, customs requirements, damaged packages, delayed shipments, or other delivery-related matters, please contact us using the information below.

Company: HERMAVIO, LLC
Website: hermavio.com
Address: 10011 SE Division St, Ste 101, Portland, OR 97266, US
Phone: +1 (503) 762-2500
Email: [email protected]

When contacting us regarding an existing shipment, please include your order number and sufficient information about the delivery issue so that we can identify the order and assist you efficiently.

HERMAVIO, LLC may update this Shipping Policy when necessary to reflect changes to carrier services, shipping costs, operational procedures, customs requirements, or applicable legal obligations. The version published on hermavio.com at the time of review represents the current shipping terms applicable to our website.